Closed consultation

Water and sewerage: changes to the service standards

From:
Department for Environment, Food & Rural Affairs
Published
12 August 2024

Applies to England

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Summary

Seeking views on changes to the guaranteed minimum standards of service all customers are entitled to in the water and sewerage sector.

This consultation was held on another website.

This consultation ran from
to

Consultation description

We want to know what you think about changes to the Guaranteed Standards Scheme (GSS). These changes aim to improve baseline customer service standards and protection in the water and sewerage sector.  

The changes include: 

  • at least doubling the minimum payments for households and businesses when companies fail to meet the GSS standards 
  • expanding the standards of service to which customers are entitled to – they will cover a wider range of circumstances, such as when ‘boil water’ notices are issued

Updates to this page

Published 12 August 2024

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