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Detail of outcome
DWP Operations have made strenuous efforts to improve the so called ‘claimant journey, but more work needs to be done in communications and assessment.
Original call for evidence
Summary
We are seeking feedback about improvements in communications, the face to face assessment and the decision making process.
This call for evidence ran from to
Call for evidence description
The Department for Work and Pensions has commissioned Professor Malcolm Harrington to undertake his third and final Independent Review of the Work Capability Assessment (WCA), as required by section 10 of the Welfare Reform Act 2007. This call for evidence will be one of several methods used to gather information during the review. Evidence submitted will be used to create his final independent report, which will be laid before Parliament before the end of 2012.
Legislation requires that 2 further reviews will be undertaken in 2013 and 2014.
He was particularly interested in views and evidence about the implementation of his recommendations and any changes to:
communications
face-to-face assessment
decision making
Who this call for evidence was aimed at
This call for evidence was aimed at individuals and organisations who have information that is relevant to how the Work Capability Assessment is operating and what further changes, if any, are needed to improve the process.
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.