Aviation Accessibility Task and Finish Group

The Aviation Accessibility Task and Finish Group has been established to develop practical and achievable actions for industry, government, or the regulator, to improve aviation accessibility.

The Aviation Accessibility Task and Finish Group brings together industry and consumer representatives to:

  1. Assess existing and emerging evidence on key issues and barriers to air travel for disabled and less mobile passengers – identifying priority areas.
  2. Develop practical and achievable actions that will lead to improvements for disabled passengers that can be implemented by the aviation industry, or where appropriate, by government or regulator.
  3. Consider mechanisms for implementation and evaluation of actions.

Chair

Baroness Tanni Grey-Thompson

Membership

  • James Fremantle, Senior Manager, Consumer Policy and Enforcement, Civil Aviation Authority

  • Ann Frye, Government Disability and Access Ambassador 

  • Sue Sharp, Disabled Persons Transport Advisory Committee

  • Michelle Kelly, Head of Transport Policy, Consumer Council for Northern Ireland  

  • Helen Dolphin, Civil Aviation Authority Consumer Panel  

  • Sophie Morgan, Rights on Flights Campaign  

  • Carly Jones, Disability Rights Advocate 

  • Anthony Jennings, Disability Rights Advocate 

  • John Fishwick, Customer Accessibility Manager, Virgin Atlantic  

  • Steve Wilson, Assisted Travel Manager, Jet2  

  • Tracy Kennedy, Director of Customer Services, Ryanair 

  • Xavier Mascarell, Customer Accessibility Strategy Manager, British Airways 

  • Wallis Harvey, Accessibility Specialist, easyJet 

  • Paul Scott, Terminal Assurance Manager, Glasgow  

  • Stephanie Putt, Accessibility Manager, London Stansted Airport

  • Ed Kibblewhite, Passengers with Reduced Mobility Contract Manager, Manchester Airport Group  

  • Chris Drury, Customer Services Manager, East Midlands Airport 

  • Calum Glazier, Head of Assistance Services, London Heathrow Airport

  • Samatha Saunders, Head of Assisted Services, ABM Aviation UK Ltd  

  • Liz Boadella Burton, Head of Product and Passenger Experience, Wilson James

  • Mark Chambers, Operations Director Airport Services, OCS 

  • Linda Ristagno, Assistant Director External Affairs, IATA 

  • Julia Ogiehor, Policy and Trade Relations Manager, ABTA  

  • David Leighton, Director, Aviation Services UK  

  • Robert Griggs, Policy and Public Affairs Director, Airlines UK 

  • Christopher Snelling, Policy Director, AirportsUK

Aviation accessibility on GOV.UK

Read press releases and government publications related to aviation accessibility.

Contact details

aviationconsumers@dft.gov.uk

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