DWP Serious Case Panel

The DWP Serious Case Panel makes recommendations to address systemic issues identified from serious cases to prevent similar cases occurring in the future.

Role

The DWP Serious Case Panel considers serious issues arising from cases and other insight that affect the DWP customer experience. The panel makes recommendations to address these issues to help reduce such cases in future.

The panel does not consider the specifics of individual serious cases, customers wishing to request an investigation into the handling of their case should use the DWP complaints process.

The panel meets every 3 months.

Membership

The panel is chaired by a DWP Non-Executive Director.

The panel consists of:

DWP Permanent Secretary
DWP Directors General
the Independent Case Examiner
DWP Legal Advisors
DWP Chief Medical Advisor

Terms of reference

DWP Serious Case Panel terms of reference

PDF, 101 KB, 2 pages

Minutes of meetings

Minutes of the Serious Case Panel (17 September 2024)

PDF, 124 KB, 3 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email . Please tell us what format you need. It will help us if you say what assistive technology you use.

Minutes of the Serious Case Panel (2 July 2024) (PDF, 107 KB, 2 pages)

Minutes of the Serious Case Panel (19 April 2024) (PDF, 131 KB, 2 pages)

Minutes of the Serious Case Panel (30 January 2024) (PDF, 118 KB, 2 pages)

Minutes of the Serious Case Panel (20 September 2023) (PDF, 119 KB, 2 pages)

Minutes of the Serious Case Panel (20 June 2023) (PDF, 170 KB, 2 pages)

Minutes of the Serious Case Panel (22 March 2023) (PDF, 145 KB, 2 pages)

Minutes of the Serious Case Panel (6 December 2022) (PDF, 108 KB, 2 pages)

Minutes of the Serious Case Panel (12 October 2022) (PDF, 123 KB, 3 pages)

Minutes of the Serious Case Panel (7 June 2022) (PDF, 99 KB, 2 pages)

Minutes of the Serious Case Panel (3 May 2022) (PDF, 99.1 KB, 2 pages)

Minutes of the Serious Case Panel (9 December 2021) (PDF, 100 KB, 2 pages)

Minutes of the Serious Case Panel (30 September 2021) (PDF, 108 KB, 2 pages)