Carpetright Ltd in administration: information for employees and creditors
Carpetright Ltd has announced it has entered administration on 22 July 2024. This page provides information on how to claim redundancy or register as a creditor.
Carpetright Ltd entered administration on 22 July 2024. Zelf Hussain, Rachael Wilkinson, and Peter Dickens from PriceWaterhouseCooper (PwC) were appointed as joint administrators.
On appointment, the joint administrators completed a sale of 54 stores and two logistics hubs to CWHP Ltd, part of the Tapi Group. The transaction includes the transfer of 308 employees.
If you are an employee, customer or supplier of Carpetright Ltd, this page will provide you with advice and information.
Information for employees:
If you’ve been dismissed
If you’ve been dismissed, you might be entitled to statutory redundancy pay, compensatory notice pay and holiday pay from the Insolvency Service.
Information about your rights, how to apply and how we calculate payments is available on GOV.UK.
Who is eligible
You can apply to the Insolvency Service for redundancy and other payments if you worked for the company under an employment contract.
Workers and self-employed contractors who provided services to the company are not eligible to apply. Instead, these individuals should contact the administrator to register as creditors.
Company directors
Check if you can apply for redundancy payments if you have been dismissed and were a director.
How to apply
The administrator will provide in your redundancy letter your CN reference number and details of how to apply for any payments you may be eligible to claim. Once you have this information, you can apply online.
The administrator can be contacted at uk_carpetright_employees@pwc.com
Paying your claim
On average it takes 14 days to process and pay claims. However, sometimes we need to get additional information from the individual or from the administrator, which can take a bit of time. We’ll contact you directly if we need anything further from you. We always try to pay eligible claims within 6 weeks of receiving the application.
To allow us to deal with everyone’s application as quickly as possible, please do not contact us to check the status of your application until after the 6 weeks have passed.
Getting help with your application for redundancy payments
If you need help completing your application, you can contact the Redundancy Payments helpline on 0330 331 0020.
When calling, please have your case reference number (Example: CN12345678) and National Insurance number to hand. If you do not have a case reference number, please contact the administrator.
You can also contact us using our online contact form
If you need to email us after submitting your claim, only use the email address you gave on your application form. Otherwise, we won’t be able to respond to you for security reasons.
Other support available to you
Redundancy Factsheet for employees (PDF)
Information for creditors
You’ll need to register as a creditor in the administration of Carpetright Ltd if:
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you have not been paid for goods or services you’ve supplied to them
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you’ve paid the company for goods or services and have not received them
To register, you’ll need to email the administrator.