Changes to Contact Centre hours
Users of the Catch Recording and Fish Export Service helplines need to be aware that the contact centre’s hours of operation are changing from April 1 2025.
However, MMO’s existing out of hours 24-hour support to users for the Fish Export Service and Catch Recording, will still continue so support for industry will remain.
What is happening
-
The opening hours for the Fish Exports and Under 10m Catch Recording Helplines are being reduced by three hours from 01/04/2025.
-
The new operating times will be 8am to 6pm (previously 7am to 8pm).
-
Outside of these hours there will remain 24/7 cover with calls still being automatically routed:
-
Fish Exports helpline (0330 159 1989) - callers will come through to the United Kingdom Fisheries Monitoring Centre for enquiries relating to significant IT issues / outages
-
Under 10m Catch Recording helpline (0300 0203 788) – calls will continue to access the automated service to enable fishers to log catch records
Who will this impact?
Users of the Fish Exports helpline and under-10m Catch Recording helpline.
Why is it happening?
-
The challenging economic climate means that all Government departments must seek efficiency savings and operate within budgetary constraints
-
By making these changes we are ensuring that the Fish Exports and Under 10m Catch Recording helplines remain affordable and support for users is maintained.
-
Call volumes have changed with less demand from industry. The changes have also been made reflecting where call volume is lowest.
-
As a result, the service will be more cost-effective and provide more value for money.
When is it happening?
- The new hours of operation will come into effect on April 1 2025 .