News story
Civil/crime news: Christmas telephone hours up to New Year’s eve
Telephone service hours on 24 December and 31 December 2015.
Helpline services will be be closing at 4pm on:
- 24 December – Christmas eve
- 31 December – New Year’s eve
Offices will be closed from Friday 25 December to Monday 28 December inclusive and also on 1 January 2016.
Normal hours will resume on Monday 4 January 2016. Below is a list of the telephone services and email contacts affected:
Helpline and email contacts:
</tr>| CAT/NCT | Liverpool | 0151 235 6750 |
LiverpoolCAT@legalaid.gsi.gov.uk Liverpool.NCT@legalaid.gsi.gov.uk |
| CAT/NCT | Nottingham | 0115 852 6000 |
NottinghamCAT@legalaid.gsi.gov.uk Nottingham.NCT@legalaid.gsi.gov.uk |
| CAT | Birmingham | 0121 232 5500 | BirminghamCAT@legalaid.gsi.gov.uk |
| 0121 232 5667 |
| Crime billing | 0115 852 6000 | AGFS claims | Advocates-fee@legalaid.gsi.gov.uk |
| LGFS claims | Litigators-fee@legalaid.gsi.gov.uk | ||
| All other claim enquiries | criminalfinance@legalaid.gsi.gov.uk |
| High Cost Crime Team | 0151 235 6924 | HighCostCrime@legalaid.gsi.gov.uk |
| National Immigration & Asylum Team | 020 3334 5900 | emergency-immigrationapps@legalaid.gsi.gov.uk |
| NIAT out of hours available every day with exception of Christmas day and Easter Sunday. Operates all other days on weekdays 5pm to 9pm and weekends/bank holidays 10am to 3pm | asylum-out-of-hours@legalaid.gsi.gov.uk | |
| Exceptional Case Funding Team | 020 3334 6060 | ECF@legalaid.gsi.gov.uk |
| High Cost Civil Team | Brighton | 01273 878870 | HighCostCivil@legalaid.gsi.gov.uk |
| London | 020 3334 5750 | HighCostCivil@legalaid.gsi.gov.uk |
| Civil Customer Support Team | 0300 200 2020 | contactcivil@legalaid.gsi.gov.uk |
| Reduced lines will be operational till 5pm in the event of an urgent enquiry | ||
| Online Support Team | 020 3334 6664 | Online-Support@legalaid.gsi.gov.uk |
| Reduced lines will be operational till 5pm in the event of an urgent enquiry | ||
| National Taxing Team | Birmingham | 0121 232 5650 |
| Manchester | 0161 240 5739 | |
| Emergency contact numbers on Christmas eve: 07887627792, 07954574382, 07710347085 | ||
| Welsh language line | 0845 609 9989 |
Legal Aid Agency staff will be answering emails up until 4pm on both Christmas eve and New Year’s eve.