Complaints about Community Interest Companies - Updated Process
As part of the Regulator of Community Interest Companies commitment to streamline services to provide a more efficient service to our customers, we have updated our complaints process for customers wishing to raise concerns regarding Community Interest Companies (CIC’s).
mobile phone showing CIC logo and the word complaints with 3 star images
Complainants are now able to provide the Regulator with an overview of their complaint via completing a Complaints Form detailing the relevant information the Regulator requires in order to make a decision as to whether the complaint falls within her remit.
As a reminder, complaints that the Regulator will normally take up are ones where there is a potential breach in the Community Interest Company Regulations 2005, and where this represents a balanced response to the issue(s) that fall within the Regulator’s responsibility.
We look to complainants to show good reason, backed by evidence, for their concerns. Except where it is clearly inappropriate to do so, we would expect complainants to have tried first to resolve their concerns with the community interest company in question before involving the Regulator. Where an issue cannot be resolved with the community interest company, or its officers, and it concerns legal interests, we would advise the complainant that they may need to consider taking legal action.