News story

COVID-19: Updated Contact Centre opening times

DBS Contact Centre opening hours have been amended due to the COVID-19 outbreak.

• From: Disclosure and Barring Service
• Published: 20 March 2020
• Last updated: 31 March 2020 — See all updates

This news article was withdrawn on 18 January 2024

This news article has been withdrawn because it’s over 2 years old.

An existing news article advised that the DBS Contact Centre had closed temporarily. As of today, 30 March 2020, the Contact Centre has reopened.

The DBS Contact Centre opening hours have changed, as detailed below:

Previous opening hours	Opening hours as of today, 30 March 2020
Monday to Friday, 8am to 6pm	Monday to Friday, 9am to 4pm
Saturday, 10am to 5pm	Saturday, Closed

This decision has been made to maximise availability, ensuring that we have sufficient staff on hand to deal with incoming customer calls, and to ensure we are still able to offer a high standard of customer service to our customers.

If you have a general enquiry, you can still contact DBS via:

• email: customerservices@dbs.gov.uk
• Twitter: @DBSgovuk
• email (for barring customers): dbsdispatch@dbs.gov.uk

You can also track your application online:

• Online tracking for basic DBS checks, here
• Online tracking for standard and enhanced DBS checks, here

Published 20 March 2020
Last updated 31 March 2020 + show all updates

1. 31 March 2020

   Email updated for barring customers.

2. 20 March 2020

   First published.