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COVID-19: Temporary changes to Subject Access Request guidelines

Temporary changes have been made to guidelines as a result of the coronavirus outbreak.

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Decorative graphic that reads 'Temporary changes to Subject Access Request' guidelines, with icons of padlocks and forms.

As a result of the coronavirus (COVID-19) outbreak, we’re aware that individuals are having difficulty with subject access requests.

Previous guidance allowed a subject access request to be made via telephone, email or post, but with each channel, original ID documents needed to be submitted by post.

To minimise delays, for a temporary period, subject access requests made by email can now be accompanied by scanned images of ID documents. Subject access requests made by post however, will still require original ID documents to be submitted by post too.

If emailing, please send the completed Subject Access Request Form and scanned ID documents to subjectaccess@dbs.gov.uk.

Please note that currently, only correspondence sent via email is being responded to, and enquiries submitted via post will be delayed.

For more information about these changes, please contact: subjectaccess@dbs.gov.uk.

Updates to this page

Published 3 April 2020