News story
Defence Business Services Festive Opening Hours for Customers
Opening hours for the Veterans UK Helpline, Joint Personnel Administration Centre, MOD Medals Office and Joint Casualty and Compassionate Centre.
DBS Christmas opening hours
Veterans UK Helpline
| Date | Opening Hours |
|---|---|
| Monday 18 December | 08:00-16:00 |
| Tuesday 19 December | 08:00-16:00 |
| Wednesday 20 December | 08:00-16:00 |
| Thursday 21 December | 08:00-16:00 |
| Friday 22 December | 08:00-14:00 |
| Monday 25 December | CLOSED |
| Tuesday 26 December | CLOSED |
| Wednesday 27 December | 08:00-14:00 |
| Thursday 28 December | 08:00-14:00 |
| Friday 29 December | 08:00-14:00 |
| Monday 1 January | CLOSED |
| Tuesday 2 January | 08:00-16:00 Normal service resumes from today |
For Veterans needing emotional support whilst we are closed, the phonelines will direct you to the Samaritans for further assistance.
Joint Personnel Administration Centre (JPAC) and MOD Medals Office
Armed Forces HR and Armed Forces Pension Scheme enquiries
| Date | Opening Hours |
|---|---|
| Thursday 21 December | 08:00-16:00 |
| Friday 22 December | 08:00-13:00 |
| Monday 25 December | CLOSED |
| Tuesday 26 December | CLOSED |
| Wednesday 27 December | 08:00-16:00 |
| Thursday 28 December | 08:00-16:00 |
| Friday 29 December | 08:00-16:00 |
| Monday 1 January | CLOSED |
Joint Casualty and Compassionate Centre (JCCC)
For casualty and compassionate cases, the telephone helpline will be open every day 24/7 over the festive period.
Updates to this page
Published 6 December 2023