ISG group of companies in administration: information for employees and creditors
Eight companies in the ISG group entered administration on 20 September 2024. This page gives information on how to claim redundancy or register as a creditor.
Eight companies in the ISG group (the ISG Companies) entered administration on 20 September 2024. Timothy Vance, Alan Michael Hudson and Dan Edkins were appointed as joint administrators of the following companies:
- ISG Central Services Limited
- ISG Interior Services Group UK Limited
- ISG Fit Out Limited
- ISG Engineering Services Limited
- ISG UK Retail Limited
- ISG Retail Limited
- ISG Construction Limited
- ISG Jackson Limited
This will be a worrying time for employees, as well as their customers and suppliers. Government will do all it can to support them.
If you are an employee, customer or supplier of the ISG Companies in administration, this page will provide you with advice and information.
Information for employees:
In the event of dismissal
If you are dismissed, you might be entitled to statutory redundancy pay, arrears of pay, compensatory notice pay and holiday pay from the Insolvency Service.
Information about your rights, how to apply and how we calculate payments is available on GOV.UK.
Who is eligible
You can apply to the Insolvency Service for redundancy and other payments if you worked for one of the ISG Companies under an employment contract.
Workers and self-employed contractors who provided services to the ISG Companies are not eligible to apply. Instead, these individuals should contact the administrator to register as creditors.
Company directors
Check if you can apply for redundancy payments if you have been dismissed and were a director.
How to apply
Dismissed employees should contact:
The administrators will give details about how to apply and will also give you a case reference number (example: CN12345678). Once you have this information, you can apply online.
Paying your claim
On average it takes 12 days to process and pay claims. However, sometimes we need to get additional information from the individual or from the administrator, which can take a bit of time. We’ll contact you directly if we need anything further from you. We always try to pay eligible claims within six weeks of receiving the application.
To allow us to deal with everyone’s application as quickly as possible, please do not contact us to check the status of your application until after the six weeks have passed.
Getting help with your application for redundancy payments
If you need help completing your application, you can contact the Redundancy Payments helpline on 0330 331 0020.
When calling, please have your case reference number (Example: CN12345678) and National Insurance number to hand. If you do not have a case reference number, please contact the administrator.
You can also contact us using our online contact form
If you need to email us after submitting your claim, only use the email address you gave on your application form. Otherwise, we won’t be able to respond to you for security reasons.
Other support available to you
Information about helping you find work and claim benefits.
Factsheet: finding a new job, managing your finances and benefits available to you (PDF, 487 KB, 2 pages)
Information for creditors, suppliers and contractors
If you were a supplier or contractor to one of the ISG Companies in administration and are owed money you should register as a creditor. You are a creditor if:
-
you have not been paid for goods or services you’ve supplied to them
-
you’ve paid the ISG Companies for goods or services that you have not received
The administrators will be contacting all known creditors in due course. If you are a creditor and you have not been contacted by 7 October 2024, you should contact: isgcreditors@uk.ey.com.
Further information can be found at:
ISG Administrations (in Administration) (“the Company”) - EY - UK.
Information for customers
If you were a customer of one of the ISG Companies in administration you can find further information at:
ISG Administrations (in Administration) (“the Company”) - EY - UK.
You can contact the administrators by emailing: