News story

Mystery Shopper needs your feedback

Whether you're a supplier or a buyer we would like to hear from you - we need your feedback to help improve the service.

• From: Crown Commercial Service
• Published: 14 December 2016
• Last updated: 30 June 2017 — See all updates

This news article was withdrawn on 8 August 2024

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You can read about the Public Procurement Review Service at Public Procurement Review Service: scope and remit

Have you ever asked the Mystery Shopper service for help with a procurement or been contacted by them to help resolve an issue?

It will take just a few minutes of your time to complete the survey and this small ask could have a big impact on how Mystery Shopper develops!

For a quick reminder, Mystery Shopper was set up in 2011 and sits within the Crown Commercial Service. It allows suppliers with a concern about public sector procurement to have their issue investigated (provided no legal action is taking place) and complainants can remain anonymous whilst the service looks into the problem and works with contracting authorities to reach a resolution.

We can only improve if we know what you like and don’t like about us and why. Please click on the appropriate link below give us your feedback:

Supplier survey

Buyer survey

Published 14 December 2016
Last updated 30 June 2017 + show all updates

1. 30 June 2017

   new survey links added

2. 14 December 2016

   First published.