Online duplicate log book service launched
The time it takes motorists to receive a duplicate log book (V5C) has been slashed from 6 weeks to just 5 days, as a result of a new online service launched this week by DVLA.
The ‘Get a vehicle log book (V5C)’ service is the latest DVLA online service, and has been designed for motorists who have lost or damaged their log book.
This will be the second online service DVLA has launched in the last 4 months, following the change address on vehicle log book service which was launched in June and has been used more than 300,000 times.
Every year, DVLA issues around 500,000 duplicate log books where motorists have either lost or damaged their document.
Julie Lennard, DVLA Chief Executive, said:
DVLA’s new online service to apply for a duplicate log book is quick and easy to use and means customers who have unfortunately either lost or damaged theirs will receive their new document within a matter of days.
We know how important a log book is to motorists so if you have lost or damaged yours, the quickest way to get your duplicate document is go to GOV.UK.
Notes to editors:
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It’s much quicker to use the online service to replace a lost or damaged V5C log book and motorists will get a new one in 5 working days - motorists applying by post may have to wait up to 6 weeks.
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It costs £25 for a duplicate log book whether you go online or apply by post.
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The new online service adds to existing popular services on GOV.UK including: apply for, renew or replace a driving licence; change the address on your driving licence; tax a vehicle or declare it as off the road (SORN); tell us you’ve sold a vehicle; and keep or assign a private (personalised) registration online.
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This new service is part of the DVLA’s ongoing service improvement programme.
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Motorists who need to apply for a duplicate (V5C) log book should go online to https://www.gov.uk/vehicle-log-book
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DVLA has also recently announced an 11 month extension to driving licences that expire between 1 February 2020 and 31 December 2020.
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