News story

Updated opening hours for the DBS contact centre

The DBS contact centre will be closed on Saturday 14, and Saturday 21 August.

• From: Disclosure and Barring Service
• Published: 12 August 2021
• Last updated: 19 August 2021 — See all updates

This news article was withdrawn on 18 January 2024

This news article has been withdrawn because it’s over 2 years old.

Please note, the contact centre will now also be closed on Saturday 21 August.

Due to higher than usual levels of staff absence, the Disclosure and Barring Service (DBS) contact centre will be closed on Saturday 14 August 2021.

Online services and services across GOV.UK remain unaffected.

You can track your DBS check application online:

• Track your Basic DBS check here
• Track your Standard or Enhanced DBS check here

Registered Bodies can also track multiple applications online, here.

If you have a general enquiry, you can still contact DBS via the following:

• Email (for DBS check applicants): customerservices@dbs.gov.uk
• Email (for barring customers): dbsdispatch@dbs.gov.uk

We are also able to answer general enquiries via social media, however these channels are not monitored over the weekend:

• Twitter: @DBSgovuk
• Facebook: @DBSgovuk

Published 12 August 2021
Last updated 19 August 2021 + show all updates

1. 19 August 2021

   News story updated to advise that the DBS contact centre will now be closed on Saturday 21 August 2021.

2. 12 August 2021

   First published.