VMD Customer Satisfaction Survey 2023: Improving our service to you
Our biennial satisfaction survey for MAHs, Manufacturers, and Wholesale Dealers launches on 29 January 2024.
On 29 January the VMD will launch its customer satisfaction web survey for 2023. If you work for, or on behalf of, Marketing Authorisation holders, holders of Manufacturing or Wholesaler Dealer authorisations you are invited to complete this survey.
The deadline for completion of the survey has been further extended to Friday 15 March 2024.
We would welcome returns from any individual in your company who has dealings with the VMD. Seeking feedback from those people who use the services of the VMD is something extremely important to us. We are very keen to understand better how well we meet your needs; what we do well and where we could improve. In this way both VMD and you as stakeholders, can be confident that we are striving to continuously improve our service in line with your needs and expectations.
Mo Gannon & Associates Ltd, an independent market consultancy which specialises in agriculture and animal health, is carrying out this survey on our behalf. Mo Gannon has been involved in the previous surveys so can compare and contrast the findings with those from previous years to help us collect evidence for the areas where we have improved in response to previous feedback and also where further improvement or remedial action may still be needed.
Anonymity is guaranteed so that no individual or company will be identified against any statement. However, the VMD will be informed if multiple individuals from the same company have completed the survey.
Once Mo Gannon & Associates Ltd has closed the web survey and analysed the responses, they may make a request to those of you who agreed to further contact, to add clarity to your responses. The VMD will not be involved, and the feedback given to the VMD will be anonymous.
Ultimately, we will use the findings from the survey and any follow up discussions to improve the services we provide. We will also publish the results of the survey and any planned improvements.
A link to the summary of the previous results of the; VMD Pharmaceutical Industry Customer Satisfaction Survey 2022 - GOV.UK (www.gov.uk) is included for information.
If you have not received an email with a link to the survey, or have any questions about any aspect of the survey, please contact postmaster@vmd.gov.uk
Updates to this page
Last updated 29 February 2024 + show all updates
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Deadline for completion of survey extended to 15 March.
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The deadline for completion of the survey has been further extended to Friday 1 March 2024.
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The deadline for completion of the survey has been extended to Friday 23 February 2024.
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Link to live survey added.
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First published.