Social media use

If you follow the CMA on social media, you’ll see a range of updates on its work, as well as any advice provided for businesses and consumers.

Our main accounts include:

Our social media rules

We welcome open and relevant debate, and want to ensure everyone’s safety online.

We expect our users to follow our social media rules:

  • users must comply with the social media platform owner’s terms of use, as well as our own rules
  • users are responsible for all content they publish, including content that they choose to share. The CMA does not own the data or information you post
  • users must not use language that is offensive, threatening, inflammatory or provocative (this includes, but is not limited to, swearing and obscene comments)
  • users should not break the law (for example, by posting comments that could potentially be libellous, false or defamatory)

Moderation policy

We moderate comments on all digital platforms that allow this during office hours (Monday to Friday, 9am to 5pm).

We will delete any comments or posts that:

  • are abusive, racist, sexist, homophobic or inflammatory or potentially break the law
  • are potentially spam or irrelevant
  • contain personal information about yourself or others, such as telephone numbers and addresses
  • identify individual CMA staff members by name
  • advertise commercial activity or ask for donations

For serious or persistent breaches of our moderation policy, we may block or ban users from posting further comments.

If we receive comments of concern on platforms where we are unable to moderate (such as Twitter), we will report them to the platform owner.

Responding to comments or direct messages

The CMA’s Digital team monitors comments, queries and direct messages received on all our digital channels during office hours.

We endeavour to respond to direct messages within 24 hours of receiving them but are not able to respond to all individual comments posted. However, where they flag relevant issues of concern, we will pass the information they contain onto the appropriate team in our organisation.

The CMA cannot provide advice about how to resolve individual problems that consumers are experiencing.

If you are seeking advice, please contact the Citizens Advice Consumer Helpline, Consumerline or Citizens Advice Scotland.

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