About us
We deal with compensation claims from people who have been physically or mentally injured because they were the victim of a violent crime in England, Scotland or Wales.
Who we are
The Criminal Injuries Compensation Authority (CICA) is an Agency of the Ministry of Justice which provides compensation to victims of violent crime. Our offices are in Glasgow. We have over 200 staff and we deal with over 30,000 claims every year, paying more than £130m to victims of violent crime.
Responsibilities
The government’s Criminal Injuries Compensation Scheme sets the criteria and amounts of compensation we can pay. Our role at CICA is to consider applications for compensation according to the Scheme.
We also run a compensation scheme for victims of overseas terrorism
Priorities
Our priorities for 2021 to 2022 are to:
- Provide an accessible service which treats victims with compassion, sensitivity and fairness.
- Have a highly capable and motivated workforce which shares our values and operates our service in a professional and efficient way.
- Operate an efficient and accurate assessment process and account for the public funds we spend.
- Work with stakeholders and other agencies to promote understanding of the statutory compensation schemes we administer.
- Listen and continue to improve the experience of applicants, using customer insight and feedback to inform changes to processes, and to develop improved digital services.
Customer Charter
We aim to provide a service that is: sensitive in the way we support victims; fair and accurate in the way we assess entitlement to compensation according to the schemes we operate; and efficient in the operation of our processes.
CICA’s Customer Charter explains what you can expect from us and what we expect of you.
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Find out about our commitment to Welsh language scheme. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use. Find out About our services.