About us
CICA pays compensation to people physically or mentally injured because of a violent crime in England, Scotland or Wales, or in an act of terror abroad.
Who we are
The Criminal Injuries Compensation Authority (CICA) is an agency of the Ministry of Justice which pays compensation to victims of violent crime. We have around 300 staff based in Glasgow and we deal with over 40,000 claims every year, paying more than £150 million to victims of violent crime.
Responsibilities
The Justice Secretary sets the rules of the Criminal Injuries Compensation Scheme and the amounts of compensation we can pay for criminal injuries, bereavement, and funeral costs. Our role at CICA is to consider applications for compensation according to the Scheme.
We also administer the Victims of Overseas Terrorism Compensation Scheme and the Hardship Fund.
Priorities
Our priorities are to:
- Provide an accessible service which treats victims with compassion, sensitivity, and fairness
- Invest in an inclusive, diverse, and professional workforce which lives our values and delivers public service with pride
- Operate an efficient and accurate assessment process and account for the public funds we spend
Customer Charter
Our Customer Charter explains what you can expect from us and what we expect of you when you apply for compensation.
Corporate information
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