Personal information charter
This sets out the standards you can expect from the Department for Business, Energy and Industrial Strategy (BEIS) when we collect, hold or use your personal information.
BEIS is the data controller for the personal data described in our privacy notices. A data controller determines how and why personal data is processed.
We will follow all applicable data protection laws in how we treat your personal information.
Your rights
When BEIS collects, holds, uses or processes your personal information, you have a right to be told:
- what the data is being used for
- why we’re legally able to process your data (also called the ‘lawful basis for processing’)
- how long we will keep your data
- who we will share it with
- whether it will be transferred or accessed outside the UK or EU, and what legal protection it will have
- who our Data Protection Officer is
- about any rights you have, including the right to access your information or to object to its being used
- about your right to complain to the Information Commissioner if you feel that your personal information has been mishandled
You are also entitled to have your personal information:
- protected and kept secure
- kept accurate and up to date
- not used for purposes which are incompatible with those for which it was collected
- kept only for as long as it is needed for the purpose for which it was collected (unless it must be kept as part of the historic record)
BEIS privacy notices
These privacy notices explain in more detail how we will handle your data in specific circumstances:
- writing to the department
- responding to a consultation
- responding online to a consultation via the BEIS Consultation Hub
- have dealings with the department in connection with a financial product provided under the COVID-19 loan schemes
- providing content for a BEIS coronavirus case study
- adding a product to the Energy Technology List
- registering as a supplier on the Biomass Suppliers List (BSL)
- registering as a Green Deal business
- reporting a breach under the Green Deal Framework
- applying for a Queen’s Award for Enterprise
- working with the Office for Product Safety and Standards
- when you call the business support helpline
- participating in the Help to Grow: Digital scheme as a business
- participating in the Help to Grow: Digital scheme as a vendor
- participating in the Help to Grow: Management scheme
- participating in the Green Homes Grant scheme
- participating in the Boiler Upgrade Scheme
- applying to the Heroes of Net Zero Competition
- searching for UK subsidies
- reporting your Official Development Assistance
- getting advice on your property’s energy efficiency
- using electricity meter and gas meter data collected through the Energy Price Guarantee scheme
- using electricity meter and gas meter data collected through the Energy Bill Relief Scheme
- establishing eligibility under the Warm Home Discount
- contacting the Warm Home Discount helpline
How to request your personal data
You can contact us to get a copy of any personal information we hold about you. This is called a subject access request (SAR).
Make a subject access request:
BEIS Data Protection Officer
Department for Business, Energy and Industrial Strategy
1 Victoria Street
London
SW1H 0ET
Please provide as much information as possible about the data you want to access.
We aim to respond to requests within 1 month, although more complex requests may take longer.
How to contact the Data Protection Officer
Contact our Data Protection Officer (DPO) with any concerns about how we or our services handle your personal information.
The DPO is responsible for independent advice and monitoring how BEIS uses personal information.
Contact the DPO:
BEIS Data Protection Officer
Department for Business, Energy and Industrial Strategy
1 Victoria Street
London
SW1H 0ET
Independent advice on data protection and privacy
Contact the Information Commissioner for independent advice about data protection, privacy and data-sharing issues.
Information Commissioner's Office
Email icocasework@ico.org.uk
Contact form https://ico.org.uk/glo...
Telephone 0303 123 1113
Textphone 01625 545 860