Social media use
Information about HM Prison and Probation Service social media accounts and how we use and moderate them.
Information on HM Prison and Probation Service’s social media accounts and how we moderate them.
We use social media to recruit and retain talent in HMPPS, explain our work as part of the Criminal Justice System and provide operational updates. It’s also a place for people to get application help and advice via comments and direct messages. It’s important that our social channels remain open for people to be able to access this support.
Staff across HMPPS are featured in our advertisements and we have a duty of care to them. We believe in fair and open recruitment of people to HMPPS and support our staff bringing their whole selves to work without fear of judgement or harassment.
We moderate all our channels to encourage constructive debate, manage abusive comments and remove misinformation shared on posts. When posting comments, please observe our community guidelines set out below.
For further information please see advice from each of the social media channels: Twitter, Facebook, LinkedIn, Instagram and YouTube.
Community Guidelines
We ask people to appreciate the sensitive nature of our content and to follow the guidelines below while interacting on our social media channels, if these are not followed, we will take appropriate action to hide, delete or report these.
We have a zero-tolerance policy for posts that are discriminatory. If your post is discriminatory, you will be blocked from our social media channels.
Action will be taken on comments that are:
- discriminatory, obscene, inflammatory, harassing, hateful, threatening, profane or personally abusive
- disrespectful to others and their opinions
- personal attacks to others
- libellous or defamatory such as an accusation made against a named person, for example at a member of staff
- explicit or technical detail of self-harm or suicide
- adverts for commercial products or services
- issues that are off-topic i.e. spam
On Facebook we use filters to automatically hide obscenities and will use our own discretion to hide comments that go against these guidelines. Your comment may still be visible to you but won’t be visible to others using the site. On rare occasions, we may block users from the page if the nature of their comments does not change, but we will always warn you of this and highlight our commenting guidelines before doing so.
Moderation
Our Facebook, Twitter, LinkedIn, Instagram and YouTube channels are moderated Monday to Friday all year round. If you have questions, need support, or guidance we always aim to respond.
Report a comment
If you see something that doesn’t seem right, or that makes you feel uncomfortable, make us aware via direct message on the channel.