Agent Dedicated Line: Self Assessment or PAYE for individuals
Online
If you've already contacted HMRC, find out when you should receive a reply
You can also check HMRC’s current performance and service levels to check current processing times and service levels for post and online requests.
Ask HMRC’s digital assistant to find information about your client’s Self Assessment and PAYE needs.
If the digital assistant cannot help you, you can ask to transfer to an HMRC adviser if they’re available.
Use the Self Assessment for Agents online service
Find out how to use this online service to:
- view your Self Assessment client’s PAYE coding notice
- view your client’s Self Assessment statements
- view the tax liabilities and the payments a client has made
- make claims to reduce your client’s payments on account
- submit your client’s tax returns online
- view and change your client’s contact details online
- download your full client list
Use the PAYE for Agents online service
Find out how to use this online service to manage most of your client’s responsibilities for:
- employer PAYE
- the Construction Industry Scheme
- Employment Related Securities
Get access to the Income Record Viewer for agents
Use the viewer to see your client’s:
- PAYE information for the current year plus the 4 previous tax years
- employment records, including time in employment, taxable benefits and any gap where no record is held by HMRC
- income record
- state and private pension information
Phone
Call HMRC about Self Assessment or PAYE if you’re formally authorised to act as an agent or tax adviser for your client.
Do not contact the helpline to:
- check progress if the date you should receive a reply by has not yet passed
- ask about tax or employment history if you can access this information online
Telephone:
0300 200 3311
Opening times:
Our phone line opening hours are:
Monday to Friday: 8am to 6pm
Closed on Saturdays, Sundays and bank holidays.
Post
Write to HMRC if you’re formally authorised to act on behalf of your client.
You do not need to include a street name or PO box.
Couriers should use a different address.
HM Revenue and Customs
Pay As You Earn and Self Assessment
BX9 1AS
United Kingdom