Excise and gambling duties enquiries

Email

Email HMRC for help with Bingo Duty, Gaming Duty, General Betting Duty, Pool Betting Duty or Remote Gaming Duty

Ask HMRC general questions about Bingo Duty, Gaming Duty, General Betting Duty, Pool Betting Duty or Remote Gaming Duty, including:

  • registrations (including changes to your registration)
  • returns

HMRC will only email you with confidential information if you have given them your written agreement that they can do so.

Email HMRC for help with Lottery Duty

Ask HMRC general questions about Lottery Duty, including:

  • registrations (including changes to your registration)
  • returns

HMRC will only email you with confidential information if you have given them your written agreement that they can do so.

Email HMRC for help with Machine Games Duty

Ask HMRC general questions about Machine Games Duty, including:

  • registrations (including changes to your registration)
  • returns

HMRC will only email you with confidential information if you have given them your written agreement that they can do so.

Phone

General enquiries

Call HMRC with questions about:

  • alcohol, tobacco, fuel and gambling duties
  • warehousing and moving excise goods

Telephone:
0300 200 3700

Textphone:
0300 200 3719

Outside UK:
+44 2920 501 261

Opening times:

Monday to Friday: 8am to 6pm

Closed weekends and bank holidays.

Opening times over Christmas and New Year

  • Monday 23 December: 8am to 6pm
  • Tuesday 24 December: 8am to 4pm
  • Wednesday 25 December to Thursday 26 December: closed
  • Friday 27 December: 8am to 6pm
  • Saturday 28 December to Sunday 29 December: closed
  • Monday 30 December to Tuesday 31 December: 8am to 6pm
  • Wednesday 1 January: closed
  • Thursday 2 January: 8am to 6pm

You can also find information in:

Gambling Tax Service problems

Call the HMRC helpdesk if you’re having issues using the online Gambling Tax Service.

Telephone:
0300 200 3701

Textphone:
0300 200 3719

Outside UK:
+44 2920 501 261

Opening times:

Monday to Friday: 8am to 6pm

Closed weekends and bank holidays.

Find out about call charges

Post

Alcohol, tobacco, fuel duties, warehousing and excise goods queries

Write to HMRC at this address with your questions.

HM Revenue and Customs
Excise Written Enquiries Team
BX9 1GL
United Kingdom

Excise duty applications and gambling duties queries

Write to HMRC at this address with your questions.

HM Revenue and Customs
Excise Processing Team
BX9 1GL
United Kingdom

You do not need to include a street name, city name or PO box when writing to these addresses.

Couriers should use a different address.

Find out the HMRC address to write to with questions about imports, exports and customs reliefs.

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