Imports and exports: general enquiries
Online
Ask HMRC’s digital assistant to find information about:
- getting an EORI number
- importing your personal belongings
- looking up commodity codes, duty and VAT rates
- trading with Northern Ireland
If the digital assistant cannot help you, you can ask to transfer to a webchat with an HMRC adviser, if they’re available.
You can also find out information in your business tax account.
Phone
Call HMRC for help with questions about:
- importing
- exporting
- customs reliefs
If you think you have been charged too much, find out how to claim a repayment of customs charges in the ‘If you’re charged too much or return your goods’ section of the Tax and customs for goods sent from abroad guide.
Telephone:
0300 322 9434
Textphone:
0300 200 3719
Opening times:
Monday to Friday: 8am to 6pm
Urgent queries relating to goods held at the UK border
24 hours a day, 7 days a week