Employers: support for new employers

Phone

Before you call

This helpline may ask you some security questions. Make sure your business details and address are up to date in your business tax account or you could fail telephone security. If you do not have a business tax account, you can create one before you check your details.

Call HMRC if you’re an employer and need advice about:

  • stakeholder pensions
  • student loan repayments
  • the Construction Industry Scheme

  • PAYE in real time, including:

    • Statutory Sick Pay
    • Maternity and Paternity Pay

You will need your employer reference number, if you have one.

Industrial action

Due to industrial action between 23 December 2024 and 14 February 2025, you may wait longer than usual to speak to an adviser.

If you can, you should use our online services rather than waiting to speak to us on the phone.

For example, you can use your business tax account to check your balance.

For technical support with online services use the Online Services helpdesk.

Telephone:
0300 200 3211

Textphone:
0300 200 3212

Fax:
03000 523 030

Opening times:

Our phone line opening hours are:

Monday to Friday: 8am to 6pm

Closed on Saturdays, Sundays and bank holidays.

You can also find out information in your business tax account.

Contact Income Tax: general enquiries if you’re an employee and need help with your own tax.

Find out about call charges

Post

Write to HMRC for advice if you’re a new employer or contractor.

You do not need to include a street name, city name or PO box when writing to this address.

Couriers should use a different address.

National Insurance Contributions and Employers Office
HM Revenue and Customs
BX9 1BX
United Kingdom

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