Excise and gambling duties enquiries
Email HMRC if you're a warehousekeeper, owner or transporter and have a question about movement guarantees
nruwhseapprovals@hmrc.gov.uk
Email HMRC if you have a question about excise drawback
nationaldrawbackcentre@hmrc.gov.uk
Email HMRC if you have a question about duty stamps
dsst@hmrc.gov.uk
Email HMRC if you have a question about warrants
salford.nwpu@hmrc.gov.uk
Email HMRC if you have a question about Soft Drinks Industry Levy
enquiries.sdil@hmrc.gov.uk
Email HMRC if you have a question about Bingo Duty, Gaming Duty, General Betting Duty, Pool Betting Duty, or Remote Gaming Duty
NRUBettingGaming@hmrc.gov.uk
Email HMRC if you have a question about Lottery Duty or environmental duties, including Landfill Duty and Plastic Packaging Tax
enquiries.eeitts@hmrc.gov.uk
Email HMRC if you have a question about Machine Games Duty
machinegamesduty@hmrc.gov.uk
Email HMRC if you have a question about excise shops
nruwhseapprovals@hmrc.gov.uk
Email HMRC if you have a question about duty on alcohol products or Alcoholic Products Producer Approval
nru.alcohol@hmrc.gov.uk
Email HMRC if you have a question about loading of excise goods and aircraft, ship and train stores
nru.alcohol@hmrc.gov.uk
Email HMRC if you have a question about Northern Ireland-registered consignees
nru.alcohol@hmrc.gov.uk
Email HMRC if you have a question about revenue trader records and Excise Notice 206
nru.alcohol@hmrc.gov.uk
Email HMRC if you have a question about registered mobile operators and Excise Notice 202
nru.alcohol@hmrc.gov.uk
Email HMRC if you have a question about Tobacco Products Duty
nru.alcohol@hmrc.gov.uk
HMRC will only email you with confidential information if you have given them your written agreement that they can do so.
Phone
General excise and indirect tax enquiries
Call HMRC with questions about:
- alcohol duties
- environmental taxes
- excise duty and excise shops
- gambling duties
- Tobacco Products Duty
- warehousing, warrants and moving excise goods
Telephone:
0300 200 3700
Textphone:
0300 200 3719
Outside UK:
+44 2920 501 261
Opening times:
Monday to Friday: 8am to 6pm
Closed weekends and bank holidays.
You can also find information in:
- the official HMRC app
- your personal tax account or business tax account using HMRC online services
Online service problems
Call the HMRC helpdesk if you’re having issues using HMRC online services.
Telephone:
0300 200 3701
Textphone:
0300 200 3719
Outside UK:
+44 2920 501 261
Opening times:
Monday to Friday: 8am to 6pm
Closed weekends and bank holidays.
Post
Alcohol, tobacco, fuel duties, warehousing and excise goods queries
Write to HMRC at this address with your questions.
HM Revenue and Customs
Excise Written Enquiries Team
BX9 1GL
United Kingdom
Excise duty applications and gambling duties queries
Write to HMRC at this address with your questions.
HM Revenue and Customs
Excise Processing Team
BX9 1GL
United Kingdom
You do not need to include a street name, city name or PO box when writing to these addresses.
Couriers should use a different address.
Find out the HMRC address to write to with questions about imports, exports and customs reliefs.