New Computerised Transit System: general enquiries

Email HMRC for help with the New Computerised Transit System, Import Control System, Export Control System and using the online services.

• From: HM Revenue & Customs
• Published: 14 May 2025
• Last updated: 2 January 2026 — See all updates

Email

New Computerised Transit System (NCTS) Helpdesk: nctshelpdesksalford@hmrc.gov.uk

Export Control System (ECS) Helpdesk: ecs.helpdesk@hmrc.gov.uk

Import Control System (ICS) Helpdesk: ics.helpdesk@hmrc.gov.uk

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

Related content

Guidance

• Submit union transit declarations through NCTS
  
• Use the New Computerised Transit System
  
• Union Transit: moving goods between 2 EU territories

HMRC contacts

• Imports and exports: enquiries
  
• VAT: general enquiries

Published 14 May 2025

Last updated 2 January 2026 + show all updates

1. 2 January 2026

   The email address for the New Computerised Transit System (NCTS) Helpdesk has been updated.

2. 14 May 2025

   First published.