Personal Transport Unit enquiries

Online

Register an imported vehicle

Do this after you’ve told HMRC you’ve brought it into the UK.

Pay VAT and duty

Check if you need to pay VAT and duty on a vehicle you import.

Webchat

Speak to an adviser online about general enquiries on:

  • Notification of Vehicle Arrival (NOVA) forms you’ve already filed with us
  • your NOVA number
  • a letter you’ve received from the DVLA, advising to contact the Personal Transport Unit
  • a VAT NOVA1 form if you’re unable to use the NOVA online service
  • importing a vehicle from the EU, or outside the EU if you’re VAT registered
  • any payments you’ve made from VAT demands issued by the Personal Transport Unit

Email

Email HMRC for any general enquiries and to send information or documents we request from you. You can also email us if your query involves more than one vehicle.

Phone

Call HMRC if you are a VAT registered trader for help with importing vehicles to the UK, or if you need help with the Notification of Vehicle Arrival (NOVA) process.

Telephone:
0300 322 7071

Opening times:

Monday to Friday: 8.30am to 5pm

Closed on bank holidays.

If your call is not urgent please use webchat to contact us.

Find out about call charges