Contact HMRC

Get contact details if you have a query about:

• Self Assessment
• tax credits
• Child Benefit
• Income Tax (including PAYE)
• tax for employers (including employers’ PAYE)
• National Insurance
• VAT
• the Construction Industry Scheme
• emails from HMRC that you think might not be genuine
• any other taxes or HMRC services

You can also get help with signing in and using HMRC online services, for example if you’ve lost your user ID, password or activation code.

You’ll usually have the option to contact HMRC through an online form, webchat, by phone or by post.

You can get extra support if your health condition or personal circumstances make it difficult when you contact HMRC.

You can also use HMRC’s Welsh language services:

• Taliadau
• Ymholiadau TAW, Tollau ac Ecséis
• Treth Incwm, Hunanasesiad a mwy

Make a complaint

Contact the relevant HM Revenue and Customs (HMRC) helpline if you’re unhappy with the service you’ve received. HMRC has guidance about how they’ll deal with your complaint and what happens next.

There’s a separate process for:

• complaints about HMRC online services
• reporting serious misconduct by HMRC staff