Get help using VAT online services
Online
Get help with problems signing in
Find out what to do if you’ve lost your:
- user ID
- password
- activation code
You can also check service availability and if there are any problems with our online services (including error messages).
You can find out information about VAT online services in your business tax account, including how to:
- change passwords
- add other users to your account
- manage your online agent
Phone
Call HMRC to get help using VAT online services.
Do not use this helpline for:
- problems verifying your identity or tax queries — contact the helpline that deals with your tax, Child Benefit or tax credits affairs
- issues that do not affect VAT online services — call the HMRC online services helpline
Before you call
This helpline uses speech recognition software, so you will be asked why you are calling HMRC. If you cannot use speech recognition software, find out how to get help from HMRC if you need extra support.
This helpline may also ask you some security questions. Make sure your personal details and address are up to date in your business tax account or you could fail telephone security. If you do not have a business tax account, you can create one before you check your details.
You can use Relay UK if you cannot hear or speak on the phone, dial 18001 then 0300 200 3701. Find out more on the Relay UK website.
You’ll need your:
- postcode
- VAT registration number
Telephone:
0300 200 3701
Textphone:
18001 0300 200 3701
Outside UK:
+44 2920 501 261
Opening times:
Monday to Friday: 8am to 6pm
Closed weekends and bank holidays
Best time to call:
Phone lines are less busy between 8:30am and 11am.