Complaints procedure

How to complain about the service you get from the office of the Small Business Commissioner (SBC).

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Small Business Commissioner

Types of complaints we can help with

This procedure covers complaints about:

• the service provided by the Commissioner or any member of the SBC team

It does not cover:

• complaints to the Small Business Commissioner about payment problems.

Other types of enquiry

• general enquiries.
• freedom of information requests
• media enquiries

How to complain

You can make your complaint in writing or by phone:

Email: complaints@smallbusinesscommissioner.gov.uk
Telephone: 0121 695 7770