Social media use

Student Loans Company Social Media Terms of Use

The Student Loans Company Limited’s (“SLC”, “we”, “us” and “our”) social media pages are intended as a source of information for the general public, and as a place for the public to ask questions about student finance in England or Wales, and repayment of student loans across the UK. We strive to offer useful information about our products and services, and to provide interesting and useful content for current and past students, parents and anyone interested in student finance.

Find out more about SLC, including our contact details at www.gov.uk/government/organisations/student-loans-company

To keep this environment open and friendly, the following rules (“Terms of Use”) apply to the use of all of SLC’s social media pages, including but not limited to our Facebook, Twitter and LinkedIn pages (for each of SLC, SFE, SFW and SLC Repayment) (“SLC’s Social Media Platforms”).

Please read these Terms of Use carefully before using or posting content on SLC’s Social Media Platforms. By using or submitting content on SLC’s Social Media Platforms, you agree that you have read, understood and accept these Terms of Use and that you agree to abide by them.

  1. All users of SLC’s Social Media Platforms agree to comply with the terms of service of the relevant social media channel (e.g. Facebook or Twitter’s terms of service). We would encourage you to familiarise yourself with those terms of service.
  2. Any opinions and content posted to any of SLC’s Social Media Platforms by you or other users do not necessarily reflect the opinions of SLC. SLC does not accept responsibility, or liability to any third party, for any content posted by other users on SLC’s Social Media Platforms, and we expressly exclude our liability for any loss or damage arising as a result of content posted by other users. While SLC’s Social Media Platforms are monitored, SLC cannot guarantee the accuracy of content posted by other users.
  3. Any commentary posted should be relevant and respectful to SLC and its community. SLC reserves the right to remove any content that we deem unacceptable, and to block any user who repeatedly breaks these rules, as determined by SLC in its absolute discretion. Unacceptable activity includes, but is not limited to:
  • making abusive, offensive, obscene, vulgar or violent comments; abusing, threatening, stalking, harassing or in any way attacking other SLC social media users or members of the social media team;
  • posting any content that is derogatory toward others with regard to race/ethnicity, religion, gender, age, nationality, political beliefs, sexuality or disability;
  • using any language or content that is misleading, deceptive, unlawful or fraudulent;
  • trolling;
  • commercial solicitation;
  • uploading or attaching files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation or compromise the security of computers and networks; and/or
  • violations of intellectual property rights.
  1. We encourage all users to take an active role in protecting their personal privacy. Publicly posting information about your student finance or online account (for example, your customer reference number) can put you at risk of online predators and phishing scams. SLC will never ask for information about your personal details in an email, text or unsolicited social media message. Please report any suspected phishing attempt to our Counter Fraud Service at cfs@slc.co.uk.
  2. Students and customers repaying their student loans or studying in England who have personal or account-specific questions can message us privately on Facebook or Twitter (SLC Repayment and SFE accounts only). You will be prompted to consent to a discussion about your account on Facebook Messenger or by direct message on Twitter. Be advised that our security policy prohibits us from viewing images and files sent through Facebook Messenger and Twitter direct messages. Please note that this option is not currently available in respect of our SLC comms or SFW accounts.
  3. You can read more about how we use your personal information via our privacy policy.
  4. If you have any concerns about the use of SLC’s Social Media Platforms, or wish to complain about any contribution on SLC’s Social Media Platforms, please contact us at: customer_complaints@slc.co.uk
  5. SLC reserves the right to update these Terms of Use at any time and it is your responsibility to check this page from time to time to ensure that you are acting in accordance with the current Terms of Use.