Complaints procedure
Our customer service commitments and how to make a complaint about the Trade Remedies Authority or its service.
We are committed to providing a high quality service.
Occasionally, things don’t go as planned or could have been better. If this happens, we’d really like your feedback, as it gives us an opportunity to put things right and helps us to improve our services.
Making a complaint
Most complaints can be dealt with by the team that delivered the service. All feedback is confidential.
Please contact them with:
- your name, email address, postal address and telephone/mobile number
- a clear description of your feedback or complaint and what you would like us to do to sort things out
- as much detail as possible about relevant names, dates and places
Contact complaints@traderemedies.gov.uk if you prefer not to directly contact the team that provided the service, or do not feel your complaint was dealt with properly.