About us
The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.
The Valuation Office Agency (VOA) provides valuations and property advice to support taxation and benefits to the government and local authorities in England and Wales. It also provides valuation and surveying services to public sector bodies.
The VOA’s work covers these core areas:
- compiling and maintaining lists of Council Tax bands for 26.8 million domestic properties
- compiling and maintaining lists detailing the rateable value of 2.1 million commercial properties for business rates
- advising ministers on valuation, property matters and benefits
- providing independent and impartial valuation and professional property advice across the public sector
Who we are
The VOA is an executive agency of HM Revenue & Customs and employs more than 3,800 staff.
Council Tax
The VOA compiles and maintains lists of Council Tax bands for 26.8 million domestic properties.
Non-domestic rating
The VOA compiles and maintains lists detailing the rateable value of 2.1 million commercial properties for business rates
Community Infrastructure Levy
The VOA decides appeals against the Community Infrastructure Levy.
Right to Buy
The VOA provides determinations of value for Right to Buy in England and Wales.
VOA rent officers
- determine Local Housing Allowance rates across England
- advise local authorities of the maximum subsidy level payable for Housing Benefit claims under the local reference rent system
- maintain a register of fair rents for regulated tenancies in England
Our priorities, plans and activities
The VOA has a number of immediate priorities that we need to deliver whilst maintaining our customer service and operational performance in 2023-24.
Discover more about our activities through our VOA publications.
VOA customer charter
We want to deliver professional and expert customer service. Our customer charter explains how we’ll work with you to deliver that, what you can expect from us and what we expect from you.
Get help from the VOA if you need extra support
The VOA can help you if you need extra support because of your condition or circumstances.
Find out more about the adjustments we can offer.
Corporate information
Access our information
Jobs and contracts
Find out about our commitment to Welsh language scheme. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.