Director General, Strategy and Transformation
Amanda Reynolds
Biography
Amanda Reynolds was appointed Director General, Strategy and Transformation in November 2024. Prior to that she was Director General, Service Excellence.
Her previous roles include:
- Global Partnership Director, Centrica
- Executive Customer Experience Director, Affinity Water
- Head of Customer Channels, Nationwide Building Society
- Head of Transformation, Santander
Director General, Strategy and Transformation
The Director General, Strategy and Transformation is responsible for:
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The department’s business strategy, leading out and coordinating the transformation of our services to meet our 2030 ambitions
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Leadership of DWP’s Major Change Portfolio
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Delivering the overall objectives of the Major Change Portfolio
Amanda is also the Diversity and Inclusion Social Mobility Champion.