Helen Measures
Biography
Helen Measures began her career in the Civil Service in 2001 at a local jobcentre and since then has undertaken a range of policy and operational roles across the Civil Service, latterly specialising in the justice system.
Helen was appointed Director of National Services at HMCTS in January 2024. In this role, she has responsibility for the delivery of operations and frontline services within the National Services Directorate, including Courts and Tribunal Service Centres (CTSCs), National Business Centres and Criminal Fines Collection and Enforcement. Helen was the Delivery Director for HMCTS Operations in the North West region between 2021 and 2024, leading 1,500 people working across courts and tribunals delivering front line services. Between 2018 and 2021, Helen was responsible for the criminal jurisdiction in HMCTS, which included responsibility for the operational policies and procedures of the Crown and magistrates’ courts of England and Wales. In 2020, Helen led HMCTS’s response to the COVID-19 pandemic in the criminal jurisdiction, notably the work to resume jury trials during the pandemic, with England and Wales being the first jurisdictions globally to do so.
Helen has been volunteering for children’s music camps since 1999, and is currently an Assistant Director at the Great British Music Camps. She is also a school governor at a local primary school.
National Services Director
The HMCTS National Services Director is responsible and accountable for:
- customer service centres, CTSCs and National Business Centres (NBCs), for HMCTS ensuring these provide a good service and deliver Reform programme efficiencies. The service centres process ‘out of court’ activity for family, civil and tribunals cases as well as crime cases in the magistrates’ courts. They also handle calls, email and webchat from citizens and legal professionals and support the judiciary.
- the CTSCs deal with reformed work while the NBCs process unreformed and legacy cases. The centres are being led on an end-to-end jurisdiction basis working with colleagues in courts and tribunals and across HMCTS.