Helen Wylie
Biography
Helen was appointed interim Chief Digital and Information Officer at the Department for Work and Pensions in November 2024.
Helen joined DWP in 2018. Before that, she worked in a variety of technology and digital delivery roles in organisations including the Bank of England, Experian and TNT Post Group.
Prior to taking the CDIO role, Helen was Digital Group’s Chief Technology Officer and Director of the Strategic Delivery Unit, where she was heavily involved in DWP’s broader service modernisation agenda which is shaping the organisation of the future
Helen is people focused and passionate about the immense potential we all have to improve the services we offer and make a real positive difference to the day to day lives of so many people.
Chief Digital and Information Officer
The Chief Digital and Information Officer is responsible for:
- co-creating and evolving modern, secure, user-centred services
- designing and building technology and utilising data to deliver solutions
- stability and resilience of the department’s digital estate, which includes:
- core products for each service line (for example, Jobseeker’s Allowance Payment System, Pensions Service Computer System)
- common products which each interact with core products (for example, Customer Information System, Central Payments System)
- data collection, storage, linkage and analysis capability including automation and artificial intelligence
- shared infrastructure including desktops, telephony, data centres and networks