James Mitton

Biography

James Mitton is the Director General for the Enterprise Transformation Group at His Majesty’s Revenue and Customs (HMRC), where he drives strategic initiatives to transform the delivery of services to businesses and individuals. Leading a dynamic team, James focuses on enhancing digital capabilities, improving operational efficiency, and fostering agile working practices to elevate both customer and colleague experiences.

James joined HMRC in 2022 as Director of Benefits and Credits Operations, where he spearheaded key projects to improve customer experience, ensure compliance, and accelerate the adoption of advanced technologies. With a strong track record in service transformation, he is committed to driving large-scale change, innovation, and building high-performing teams.

Prior to HMRC, James had a successful career in Retail, Financial Services, Telecoms and Utilities, where he gained extensive expertise in strategy, organisational change and digital transformation.