Karen Prodger

Biography

Karen Prodger is an independent adviser on the Customer Experience Committee at HMRC. Karen brings 20 years of experience, leading scale teams across global organisations, researching customer propositions, delivering seamless customer experiences and journeys, transforming digital operations, building technical and customer talent.

She recently joined Halfords as Senior Director, leading Customer Strategy and Experience, Marketing and Digital across Group. Before this, she headed Digital Transformation for Vodafone, including strategy, experience and delivery.

Karen has a deep Consulting background supporting Global Organisations undergoing strategic change and across Financial Service and Barclays, driving innovative, inclusive propositions for customer segments. She’s been Accountable Exec for top digital investment programmes, radically simplifying Mortgage, Lending and Collections experience.