Kayley Hignell

Biography

Kayley is the Head of Policy for Families, Welfare and Work at Citizens Advice. Prior to joining the national Citizens Advice team Kayley was a frontline adviser at Leeds Citizens Advice where she gave advice on all issues including benefits, debt and housing. She has continued to volunteer as an adviser alongside her policy roles. Kayley has also spent time on secondment to DWP where she worked to bring frontline experience into the early design of Universal Credit.