Independent Examiner of Complaints
Moi Ali
Biography
The Independent Examiner of Complaints is Moi Ali. Moi has a background in independent complaints review. Previously she served as:
- chair of the Independent Complaints Review Panel at Postwatch
- Scotland’s first Judicial Complaints Reviewer
- a review body member in the Judicial Conduct Investigations Office
She has also had a role in overseeing complaints about senior police officers. For the last 4 years she has been the Independent Assessor of Complaints for the Crown Prosecution Service and she continues in that part-time role.
Moi is passionate about providing a genuinely independent service, and about helping organisations to identify learning and wider lessons from complaints in order to improve their service.
Her approach is to understand the complainant journey and perspective, and to support staff to provide a complainant-centric service, while maintaining her impartiality.