Policy paper

2010 to 2015 government policy: making it easier for HMRC customers to deal with their taxes

HMRC's work to make it easy for customers to deal with their taxes and get things right, by making our products and processes more simple and straightforward, and by improving our customer service.

• From: HM Revenue & Customs and The Rt Hon David Gauke
• Published: 6 March 2013
• Last updated: 8 May 2015 — See all updates

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

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2010 to 2015 government policy: making it easier for HMRC customers to deal with their taxes

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This policy paper shows the policy of the 2010 to 2015 Conservative and Liberal Democrat coalition government.

Find out about the current government’s policies.

Published 6 March 2013
Last updated 8 May 2015 + show all updates

1. 8 May 2015

   Policy document from the 2010 to 2015 government preserved in a different format for reference

2. 15 January 2014

   Detail added: Alternative Dispute Resolution

3. 15 January 2014

   Detail added: Improving our services

4. 31 July 2013

   Added supporting detail page on 'Supporting customers who need extra help'

5. 26 June 2013

   Updated with recent figures

6. 29 April 2013

   Added information about the "Supporting Customers" consultation.

7. 6 March 2013

   First published.