AAIB’s Case Management System
In March 2020 AAIB went live with a new cloud-based Case Management System (CMS) to store appropriate records securely and to manage the investigation process.
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As an investigative body there is a need to store appropriate records securely and to manage the investigation process from event notification to assessment of responses to recommendations. The legacy system was proving to be outdated and was not flexible enough to keep pace with changes in accident investigation regulations.
In March 2020 AAIB went live with a new cloud-based Case Management System (CMS). This was fortuitous timing as it was the week before the UK went into lockdown due to Covid-19 and our legacy database system did not provide good remote access.
The CMS programme was the result of two years of development and testing. It replaced the previous bespoke database, and importantly brought tracked emails and investigation evidence, such as images, into one cloud-based system. The system can be accessed from most mobile devices giving significant improvements for staff working remotely, which is routinely encountered during deployments, as well as during enforced home working during the Covid-19 pandemic.
Agile project techniques were used to develop the system, and much of the core functionality was developed in conjunction with the UK Rail and Marine Branches to reduce costs. Importantly AAIB case records from legacy systems have been migrated into CMS to provide a database of events spanning several decades.