Guidance

About the DWP: our service standards: leaflet

This leaflet explains the service standards you can expect from the Department for Work and Pensions.

• From: Department for Work and Pensions
• Published: 1 May 2013
• Last updated: 10 November 2014 — See all updates

This publication was withdrawn on 21 December 2017

This leaflet is no longer current.

Read our customer charter that explains what you can expect from us and what your responsibilities are in return.

Applies to England, Scotland and Wales

Documents

About the Department for Work and Pensions: our service standards

Ref: ISBN 978-1-78425-360-8, DWP032

PDF, 186 KB, 21 pages

Welsh: about the Department for Work and Pensions: our service standards

Ref: ISBN 978-1-78425-361-5, DWP032W

PDF, 187 KB, 21 pages

Details

This leaflet explains the service standards you can expect from the Department for Work and Pensions (DWP) and tells you:

• what service you can expect from us
• what we expect from you
• how you can get in touch with us
• how long it will take for us to get back in touch with you

Order copies of a leaflet

APS Group
Unit C
Orion Business Park
Bird Hall Lane
Cheadle Heath
SK3 0RT

Email DWPCST@theapsgroup.com

Contact form https://www.gov.uk/gov...

Fax 0161 495 4840

Complete the contact form and send it to APS by email, fax or post.

Published 1 May 2013
Last updated 10 November 2014 + show all updates

1. 10 November 2014

   Added revised versions of leaflets.

2. 1 May 2013

   First published.