Guidance

Advice for super users

Updated 28 April 2021

Applies to England and Wales

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This publication is available at https://www.gov.uk/government/publications/access-our-services-using-government-gateway/advice-for-super-users

1. Super users

Super users can control changes to all team members associated with your Government Gateway user ID.

If you are a super user, use ‘group management’ to add, remove, search and manage your Government Gateway team members.

Standard users cannot add, remove or make changes to team members.

You can decide whether the team members should have an super user or a standard role. There must always be at least one super user on a Government Gateway user ID.

1.1 Adding a team member

  1. To add a team member, click on ‘add a member’. You can enter their information on this screen. Make sure the email address is valid and the new team member has access to it. You also need to confirm whether they should be an super user or standard user.
  2. Once you’ve entered the information, you’ll be asked to confirm you want to add the new team member. If you want to remove them, change their details or add another team member before confirming, you can.
  3. When you have confirmed the details of the new team members, a confirmation screen will appear showing the number of team members added and what will happen next.
  4. When a new user is added, they will be sent an email with their User ID and instructions on how they can log in.
  5. The new team member will then be able to log in to the Breathing Space portal through the Government Gateway using their User ID and temporary password. When they first log in they will be asked to set a new password.

1.2 How to set up multi-factor authentication

A super user can set up multi-factor authentication for the Breathing Space service.

Once set up, you’ll receive a code when you want to:

  • sign into Government Gateway
  • reset your Government Gateway password
  • recover your Government Gateway user ID if you forget it

You will need to:

  1. Create a Government Gateway user ID.
  2. At the top right, select ‘Manage profile’.
  3. Scroll down to ‘Your security preferences’.
  4. Select ‘Add’.
  5. Select how you want to receive access codes. The service can send the code by text message (you need a mobile phone), voice message (you need a phone number) or through an app (you need a smartphone or tablet)
  6. Follow the instructions for the method you chose.

1.3 to reset a password or reissue a Government Gateway ID

To reset a team member’s password:

  1. Go to ‘Manage your Team’ and select the team member.
  2. Under actions, select reset password.
  3. You will receive an email with the team member’s new temporary password. Send this to the team member who can then log into the Government Gateway using their User ID and temporary password. When they log in they will be asked to set a new password.

To resend a team member’s Government Gateway ID:

  1. Go to ‘Manage your Team’ and select the team member.
  2. Under actions, select resend Government Gateway user ID.
  3. The team member will receive an email with their Government Gateway user ID.
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