Guidance

Access to Work holistic assessments provider guidance for contracts effective on or after 5 June 2023

DWP provider guidance for Access to Work holistic assessments.

Documents

Annex A: Holistic assessment referral (Word)

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex A: Holistic assessment referral (ODT)

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex B: Standard holistic assessment report (Word)

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex B: Standard holistic assessment report (ODT)

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex C: Enhanced holistic assessment report (Word)

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex D: MI template (XLS)

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex D: MI template (ODS)

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex E: Complaint standard wording (Word)

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex E: Complaint standard wording (ODT)

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Details

This guidance is for Department for Work and Pensions (DWP) providers of the Access to Work holistic assessments programme for contracts effective after 5 June 2023.

Other Access to Work provider guidance

Updates to this page

Published 5 June 2023
Last updated 30 October 2024 + show all updates
  1. [1] Updated Chapter 2 Target group and eligibility: changed the Operations Service Delivery Business Support Team to the Service Delivery Team; added paragraph 2.41 about the closure of the Transitional Employer Support Grant; added paragraphs 2.48 to 2.51 about the closure of the Access to Work Plus pilot; added paragraphs 2.55 to 2.57 about changes to the Enhanced Holistic Assessment Report (Annex C). [2] Updated Chapter 5 Provider Referrals and Payment System (PRaP): added paragraphs 5.15 and 5.16 about what to do if you do not receive a PRaP referral. [3] Updated Chapter 6 Performance Management and Compliance: changed the Operations Service Delivery Business Support Team to the Service Delivery Team. [4] Updated Chapter 7 Complaints and retention of documents: changed the Operations Service Delivery Business Support Team to the Service Delivery Team; added paragraphs 7.08 to 7.12 and 7.14 about Independent Case Examiner complaints; updated paragraph 7.27 about approval for a change to an Access to Work Holistic Assessment Contract; updated paragraph 7.29 about document retention; added new section about Data Protection Legislation and Data Sharing. [5] Replaced Annex C Enhanced holistic assessment report.

  2. Updates in paragraphs 5.06 and 5.27 of Chapter 5

  3. Minor updates made to the AtW HA Provider Guidance to keep guidance up to date with changes in policy and procedures.

  4. Updated Chapter 5 'Provider Referrals and Payment System (PRaP)', paragraphs 5.20 and 5.21, with new guidance on acknowledging and cancelling referrals on PRaP.

  5. Added note to paragraph 2.46 of Chapter 2 'Target group and eligibility' to say that the Access to Work Plus pilot closed on 22 March 2024. Any assessment requests after this date will be for existing Access to Work Plus pilot applicants or participants. When considering the type of assessment, from 22 March 2024, the enhanced face to face assessment for Access to Work Plus will no longer be available. Please do not consider this as part of your assessment determinations.

  6. Replaced Annex B Standard holistic assessment report with updated Word and ODT documents

  7. New versions of Annex B: Access to Work Standard Holistic Assessment Report and Annex C: Access to Work Enhanced Holistic Assessment Report have been added.

  8. Published updated Annex A Holistic assessment referral form.

  9. Updated Chapter 2: Target group and eligibility, to improve readability.

  10. Updated Chapter 2: Target group and eligibility, Chapter 5: Provider Referrals and Payment System (PRaP), Annex B: Standard holistic assessment report (ODT and Word) and Annex C: Enhanced holistic assessment report (ODT and Word).

  11. Updated Access to Work holistic assessments provider guidance for contracts effective on or after 5 June 2023, Chapter 6: Performance Management and Compliance.

  12. Updated Chapter 2: Target group and eligibility, Chapter 5: Provider Referrals and Payment System (PRaP) and also Chapter 7: Complaints and retention of documents.

  13. First published.

Sign up for emails or print this page