MVP process maps
Updated 27 September 2024
Applies to England
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This publication is available at https://www.gov.uk/government/publications/adult-social-care-charging-reform-care-account-functionality-technical-specification/mvp-process-maps
Following an announcement by the Chancellor of the Exchequer on 29 July 2024, the planned adult social care charging reforms, which were inherited from the previous government, will not be taken forward in October 2025.
The process maps below accompany the MVP software requirements specification document. They show the anticipated processes for an individual’s user journey, including:
- set-up of their care account
- provision of ongoing care
- care account review, needs review and financial review
- annual changes to rates
- short-term or one-off variations
- changes of circumstance
Like the user stories (available in the accompanying spreadsheet User stories and data points), the process maps include non-mandatory elements which are not part of the requirements for the MVP. These are shown in green text on a white background.
User journeys
Process map 1: care account set-up
Process map 2: care provision
Process map 3: review
Process map 4: financial assessment
Process map 5: provider rate uplift
Process map 6: care cap or DLC uplift
Process map 7: reporting
Process map 8: short-term or one-off variation
Process map 9: change of circumstances
