Guidance

Agent services account: service availability and issues

Check the availability and any issues affecting the agent services account.

From:
HM Revenue & Customs
Published
9 February 2018
Last updated
29 November 2024 — See all updates

Documents

Agent services account — service availability and issues

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Details

Latest updates on the availability and any issues affecting the agent services account.

Updates to this page

Published 9 February 2018
Last updated 29 November 2024 + show all updates

  1. Planned downtime from 8am on Sunday 8 December 2024 to 9am on Monday 9 December 2024 has been added.

  2. Planned downtime from 8am on Saturday 13 July 2024 to 9am Monday 15 July 2024 has been added.

  3. Planned downtime from 8am on Saturday 22 June 2024 to 9am Monday 24 June 2024 has been cancelled.

  4. Planned downtime from 8am on Saturday 22 June 2024 to 9am Monday 24 June 2024 has been added.

  5. Planned downtime from 5:30pm on Friday 12 April 2024 to 9am Tuesday 16 April 2024 has been added.

  6. Planned downtime from 6am on Sunday 10 March 2024 to 9am Monday 11 March 2024 has been added.

  7. Planned downtime from 7am on Sunday 18 February to 9am on Monday 19 February 2024 has been changed and is now from 6am on Sunday 18 February to 9am on Monday 19 February 2024.

  8. Planned downtime from 7am on Sunday 18 February to 9am on Monday 19 February 2024 has been added.

  9. Planned downtime from 8am to 7pm Saturday 9 December 2023 has been changed and is now from 8am on Saturday 9 December 2023 to 9:30am on Monday 11 December 2023.

  10. Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been changed and is now from 8am to 7pm on Saturday 9 December 2023.

  11. Downtime previously planned for 9am on Saturday 9 December 2023 to 9am Monday 11 December 2023 has been changed to 9am to 5pm on Saturday 9 December 2023.

  12. Planned downtime from 9am on Saturday 9 December 2023 to 9am Monday 11 December 2023 has been added.

  13. Planned downtime from 6am on Sunday 19 November 2023 to 9am Monday 20 November 2023 has been cancelled.

  14. Planned downtime from 6am on Sunday 19 November 2023 to 9am Monday 20 November 2023 has been added.

  15. Planned downtime from 8am on Sunday 8 October 2023 to 9am on Monday 9 October 2023 has been added.

  16. Planned downtime from 7am on Sunday 10 September 2023 to 9am on Monday 11 September 2023 has been added.

  17. Planned downtime from 5am on Sunday 9 July 2023 to 2am Monday 10 July 2023 and from 5pm on Friday 14 July 2023 to 9am Monday 17 July 2023 has been added.

  18. The planned downtime from 5pm Friday 23 June 2023 to 9am Monday 26 June 2023 has changed, it will now start at 11:30am Friday 23 June 2023 and finish at 9am on Monday 26th June 2023.

  19. Planned downtime from 5pm Friday 23 June 2023 to 9am Monday 26 June 2023 has been added.

  20. Planned downtime from 5pm on Friday 14 April to 9am on Monday 17 April has been added.

  21. This service will be unavailable from 5pm on Friday 24 March 2023 to 9am on Monday 27 March 2023.

  22. Planned downtime from 5:30pm to 8:50pm on Saturday 11 March 2023 has been added.

  23. Planned downtime from 5:50pm to 7:00pm on Saturday 11 February 2023 has been added.

  24. Planned downtime from 11am on Saturday 10 December 2022 to 6am on Sunday 11 December 2022 has been added.

  25. The service issue which effected viewing your account has now been resolved.

  26. A service issue about viewing your account has been added.

  27. Planned downtime from 6pm to 10pm on Wednesday 30 November 2022 has been added.

  28. Planned downtime from 8:15pm to 11:59pm on Saturday 12 November 2022 has been added.

  29. Planned downtime from 10.45pm to 10.55pm on Saturday 12 November 2022 has been added.

  30. Planned downtime from 5:40pm to 7:40pm on Saturday 24 September 2022 has been added.

  31. Planned downtime from 5pm on Friday 9 September 2022 to 8:30am Monday 12 September 2022 has been added.

  32. The service issue about viewing your account has been resolved.

  33. A service issue about viewing your account has been added.

  34. Planned downtime from 5pm Friday 29 July 2022 to 9am Monday 1 August 2022 has been added.

  35. The planned downtime from 8am on Saturday 9 July 2022 to 11:30am on Sunday 10 July 2022 has changed, it will now start at 5pm on Friday 8 July 2022 and finish at 9am on Monday 11 July 2022.

  36. Planned downtime from 8am on Saturday 9 July 2022 to 11:30am on Sunday 10 July 2022 has been added.

  37. Planned downtime from 8am to 10pm on Sunday 8 May 2022 has been changed to 8am to 4pm.

  38. Planned downtime from 8am to 10pm on Sunday 8 May 2022 has been added.

  39. Planned downtime for Friday 18 March 2022 5pm to 9am Tuesday 22 March 2022 has been added.

  40. Planned downtime added from 6pm on Friday 25 March 2022 to 9am on Monday 28 March 2022.

  41. Planned downtime from 5pm on Friday 18 March 2022 to 5pm Monday 21 March 2022 has been added.

  42. Planned downtime from 7:30pm to 10:30pm on Saturday 12 March 2022 has been added.

  43. Planned downtime message from 10am to 11:59am on Sunday 27 February 2022 has been added.

  44. Planned downtime from 5pm on Friday 18 February 2022 to 9am on Monday 21 February 2022 has been added.

  45. Planned downtime from 5pm on Friday 14 January 2022 to 9am on Monday 17 January 2022 has been cancelled.

  46. Planned downtime from from 5pm on Friday 14 January 2022 to 9am on Monday 17 January 2022 has been added.

  47. Information about a service issue has been added.

  48. Planned downtime from Saturday 11 December 2021 9:38pm to 10:20pm has been added.

  49. Planned downtime from 11:59pm Saturday 27 November 2021 to 1:37am Sunday 28 November 2021 has been added.

  50. Planned downtime has been added from 5pm on Monday 22 November 2021 to 9am on Tuesday 23 November 2021.

  51. Downtime extended until 9.30am Tuesday 16 November.

  52. Planned downtime from 5pm on Friday 12 November 2021 to 6pm on Monday 15 November has been added.

  53. Planned downtime from 5pm on Friday 25 June 2021 to 9am Monday 28 June 2021 has been added.

  54. Planned downtime from 11:59pm Sunday 18 October 2020 to 3:30am Monday 19 October 2020.

  55. Planned downtime from 9am on Sunday 27 September 2020 to 2pm has been added.

  56. Planned downtime from 5pm on Friday 11 September 2020 to 9am Monday 14 September 2020 has been added.

  57. Planned downtime from 6pm on Friday 11 September 2020 to 7am on Monday 14 September 2020 has been added.

  58. The planned downtime from 7:45pm on Saturday 22 August 2020 to 4:30pm Monday 24 August 2020 has been updated. The new times have been added.

  59. Planned downtime from 7:45pm on Saturday 22 August 2020 to 4:30pm Monday 24 August 2020 has been added.

  60. A service issue about accessing the Making Tax Digital service has been removed.

  61. A service issue about accessing the Making Tax Digital service has been added.

  62. Planned downtime from 5pm on Friday 10 July 2020 to 9am on Monday 13 July 2020 has been added.

  63. Planned downtime from 10am to midday on Wednesday 27 May 2020 has been added.

  64. The planned downtime from Thursday 14 May 2020 to Friday 15 May 2020 and Saturday 16 May 2020 to Monday 18 May 2020 have been updated. The new dates and times have been added.

  65. Planned downtime messages from 7:45pm on Thursday 14 May 2020 to 2:30am on Friday 15 May 2020 and from 6:45pm on Saturday 16 May 2020 to 5pm on Monday 18 May 2020 have been added.

  66. Planned downtime from 7:45pm on Saturday 16 May 2020 to 5pm on Monday 18 May 2020 has been added.

  67. Planned downtime message added as some services will be unavailable on Saturday 28 March from 5pm to 8pm

  68. Planned downtime messages from 9:45am to 11am on Saturday 14 March 2020, 11:59pm on Saturday 14 March 2020 to 2am on Sunday 15 March 2020 and from 2pm to 6:30pm on Sunday 15 March 2020 have been added.

  69. Planned downtime messages from 11:59pm on Saturday 14 March 2020 to 2am on Sunday 15 March 2020 and from 5:30pm on Saturday 14 March 2020 to 5pm on Monday 16 March 2020 have been added.

  70. Planned downtime changed from 11:59pm on Sunday 23 February 2020 to 6am on Monday 24 February 2020 to 11:59pm on Saturday 22 February 2020 to 6am on Sunday 23 February 2020.

  71. Planned downtime from 11:59pm on Sunday 23 February 2020 to 6am on Monday 24 February 2020 has been added.

  72. The service to submit 'Making Tax Digital VAT Returns' is now fully available.

  73. A service issue about submitting Making Tax Digital VAT returns has been added.

  74. Planned downtime from 11:59pm on Saturday 15 February 2020 to 3am on Sunday 16 February 2020 has been added.

  75. The service issue about accessing the system has now been fixed.

  76. Information about intermittent service issues has been added.

  77. Service issue message about overseas businesses signing up to the agent services account has been added.

  78. Service issue message about overseas customers signing up to Making Tax Digital has been added.

  79. This service is now available.

  80. This service is currently unavailable.

  81. Planned downtime from 11:59pm on Saturday 11 January to 2am on Sunday 12 January 2020 has been cancelled.

  82. This service is now available.

  83. The agent services account is currently unavailable. Check service availability page for updates.

  84. You will be unable use this online service from 11:59pm on Saturday 11 January to 2am on Sunday 12 January 2020. Information about this issue has been added.

  85. Planned downtime from midnight to 10am on Sunday 16 June 2019 has been added.

  86. Planned downtime from 11:30am on Saturday 8 June 2019 to 10:30am on Sunday 9 June 2019 has been added.

  87. This service will be unavailable from 4pm on Saturday 11 May 2019 to 5pm on Monday 13 May 2019 has been added.

  88. This service will be unavailable from 4pm on Saturday 11 May 2019 to 9am on Monday 13 May 2019. Information about this issue has been added.

  89. Planned downtime from 5pm on Friday 8 February 2019 to 9am on Tuesday 12 February 2019 has been added.

  90. Problems viewing your online client list have now been fixed.

  91. Problems viewing your online client list has been added to the service issues section.

  92. Planned downtime for 5pm on Friday 30 November to 11am on Tuesday 4 December has been added.

  93. The service will be unavailable from 9pm on Friday 23 November to 7pm Sunday 25 November.

  94. Downtime planned for 17 and 18 November will now take place on 24 and 25 November.

  95. Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  96. Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

  97. Planned downtime for Saturday 3 November 2018 and Sunday 4 November 2018 added.

  98. Agents are not able to sign in and access the agent services account. HMRC is investigating this urgently.

  99. First published.

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