Independent report

An inspection of asylum casework (August 2020 – May 2021)

This inspection examined the efficiency and effectiveness of the Home Office’s asylum casework system, which is managed by the Asylum & Protection Directorate.

• From: Independent Chief Inspector of Borders and Immigration
• Published: 18 November 2021

Documents

An inspection of asylum casework (August 2020 – May 2021)

PDF, 4.17 MB, 148 pages

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Details

The report looked at the asylum casework system, from an application being raised via screening interview up to the service of an initial decision. It focused on:

• resourcing, training, workflow, and the prioritisation of claims in the absence of a formal service standard
• the quality of substantive interviews, including the use of Video Conferencing (VC), which increased throughout 2020, in part due to the pandemic
• the quality of decision making
• quality assurance and feedback to decision makers (DMs)
• progress in implementing recommendations from the 2017 ICIBI inspection report on asylum intake and casework

Published 18 November 2021