Independent report

An inspection of the policies and practices of the Home Office’s Borders, Immigration and Citizenship Systems relating to charging and fees

The Chief Inspector's report on the Home Office’s mechanisms for charging for services.

• From: Independent Chief Inspector of Borders and Immigration
• Published: 4 April 2019

Documents

An inspection of the policies and practices of the Home Office’s Borders, Immigration and Citizenship Systems relating to charging and fees

PDF, 896 KB, 96 pages

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Details

The inspection examined:

• the rationale and authority for particular charges (“fees”)
• the amounts charged (“fees levels”)
• whether the functions were being provided efficiently and effectively, including meeting agreed service standards where they existed
• the means of redress where individuals were dissatisfied with the service they had received
• the relationship between standard and premium rate charged-for functions (and free to use ones where these existed), including how they were resourced and managed.

Published 4 April 2019