Guidance

Anti-Money Laundering: service availability and issues

Check the availability and any issues affecting the Anti-Money Laundering online service.

• From: HM Revenue & Customs
• Published: 19 April 2016
• Last updated: 9 September 2024 — See all updates

Documents

Anti-Money Laundering — service availability and issues

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Details

Latest updates on the availability and any issues affecting the Anti-Money Laundering Service.

Published 19 April 2016
Last updated 9 September 2024 + show all updates

1. 9 September 2024

   Planned downtime from 9:30pm to 10:30pm on Saturday 14 September 2024 has been added.

2. 1 July 2024

   Planned downtime from 8am on Saturday 13 July 2024 to 10pm on Sunday 14 July 2024 has been added.

3. 20 June 2024

   Planned downtime for Saturday 22 June 2024 7am to 9:15pm Sunday 23 June 2024 has been cancelled.

4. 4 June 2024

   Planned downtime from 7am Saturday 22 June to 5pm Sunday 23 June 2024 has been changed and is now from 7am Saturday 22 June to 9:15pm on Sunday 23 June 2024.

5. 23 May 2024

   Planned downtime from 7am on Saturday 22 June 2024 to 5pm Sunday 23 June 2024 has been added.

6. 6 March 2024

   Planned downtime from 6am to 10pm on Sunday 10 March 2024 has been changed and is now from 7am to 11pm on Sunday 10 March 2024.

7. 21 February 2024

   Planned downtime from 6am to 10pm on Sunday 10 March 2024 has been added.

8. 13 February 2024

   Planned downtime from 7:30am to 10:30pm on Sunday 18 February 2024 has been changed and is now from 6am to 11:45pm on Sunday 18 February 2024.

9. 31 January 2024

   This service will be unavailable from 7:30am to 10:30pm on Sunday 18 February 2024.

10. 5 December 2023

    Planned downtime for Saturday 9 December 2023 has been amended.

11. 22 November 2023

    Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been added.

12. 17 November 2023

    Planned downtime from 7am to 10:30pm on Sunday 19 November 2023 has been cancelled.

13. 6 November 2023

    Planned downtime from 7am to 10:30pm on Sunday 19 November 2023 has been added.

14. 15 September 2023

    Planned downtime from 8am to 7pm on Sunday 8 October 2023 has been added.

15. 14 August 2023

    Planned downtime from 7am to 9pm on Sunday 10 September 2023 has been added.

16. 10 July 2023

    Planned downtime from 7am on Saturday 15 July 2023 to 6pm Sunday 16 July 2023 has been added.

17. 4 July 2023

    Planned downtime from 5am Sunday 9 July 2023 to 2am Monday 10 July 2023 has been added.

18. 23 June 2023

    Planned downtime from midday on Friday 23 June 2023 to 9am on Monday 26 June 2023 has been added.

19. 13 April 2023

    Planned downtime from 8:10am on Sunday 16 April 2023 to 12:01am on Monday 17 April 2023 has been added.

20. 16 March 2023

    Planned downtime from 8:25am to 6pm on Sunday 26 March 2023 has been added.

21. 30 November 2022

    Planned downtime from 10:15am on Saturday 10 December 2022 to 6am on Sunday 11 December 2022 has been added.

22. 6 September 2022

    Planned downtime from 8:30am to 3:30pm on Sunday 11 September 2022 has been added.

23. 29 July 2022

    Planned downtime from Sunday 31 July 2022 8:15am to 7pm Sunday 31 July 2022 has been added.

24. 25 May 2021

    The service issue for registrations, amendments and renewals have been resolved.

25. 18 May 2021

    The amendment and renewal parts of the service is currently unavailable. Check the service availability page for updates.

26. 17 May 2021

    The registration part of the service is currently unavailable. Check the service availability page for updates.

27. 7 September 2020

    Planned downtime for Friday 11 September 2020 6pm to 7am Monday 14 September 2020 has been added.

28. 12 May 2020

    Planned downtime from 5pm on Friday 15 May 2020 to midday on Tuesday 19 May 2020 has been added.

29. 13 January 2020

    The service is now available.

30. 10 January 2020

    The service is currently unavailable. Check the service availability page for updates.

31. 14 January 2019

    HMRC is aware that the Anti Money Laundering Service is currently unavailable and is working to resolve the issue.

32. 16 November 2018

    Downtime previously planned for 17 and 18 November will now take place on 24 and 25 November.

33. 8 November 2018

    Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

34. 1 November 2018

    Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

35. 25 October 2018

    Planned downtime for Saturday 3 November 2018 and Sunday 4 November 2018 added.

36. 20 April 2018

    Planned downtime for Sunday 22 April 2018 has been added.

37. 10 April 2018

    The 'Service issues' section has been updated.

38. 6 April 2018

    Planned downtime message added for Saturday 7 April 2018 and Sunday 8 April 2018.

39. 21 March 2018

    Planned downtime for Sunday 25 March 2018 has been added.

40. 9 March 2018

    On Sunday 11 March 2018 from 1:40am to 1:55am, external customers are likely to see errors on the Digital Front End when trying to register (or de-register) and will need to try again after 1:55am.

41. 13 December 2017

    The Anti Money Laundering service is currently unavailable.

42. 19 April 2016

    First published.